You cannot take the human feeling out of equation in any financial transactions. People pay extra money to buy free trade products because they feel good about it. It is important to be fully satisfied with people you are doing business with. Financial institutions like insurance companies have strong muscle power to change people’s lives. How they use that power should be your concern if you are going to support them by purchasing their products.
What you really should be concerned first of all is that they will keep their promises when the time comes. You would hate them and feel a lot of regrets doing business with them if they are looking for a hole to hide when you have a claim. You don’t want a lot of mambo jumbo and you don’t want your insurer to be smart with you at that time. You want straightforward, easy to deal company on the other side of the table.
How do you notice problems with a prospective carrier? You should look at for signs from first contact with them. Do they make you wait on the phone for hours? Are their agents kind, knowledgeable and willing to help? These are the signs of a corporate culture. If they cannot be bothered to train their staff to deal with customer inquiries what does it tell you about them?
Some of the signs come naturally. Whenever you see the name of your insurer on the newspaper or on television you pay special attention. Are they showing up on too many articles and news for being difficult for their policyholders? Are they being sued often by them? What you really don’t want is a company that spends more money on lawyers than customer satisfaction.
There could be huge differences between companies in this aspect. When one company streamlines the claim process and sends out payment within days of receiving claim, the other can make your tired with all sorts of questions. They may make it difficult for you to choose your preferred body repair shop after accidents. Even worse, they could to a botched job with your repairs.
You may have all sorts of different complaints about your provider. You need to take into consideration if it is worth wasting time with such company. It is your money and policies can be cancelled any time. Shouldn’t you be looking to get out the moment you feel something is not right? Your gut feelings can be as effective as your brain sometimes.
Another thing is that where would this all go if you put up with it? A few others put up with it and the next thing you know the company thinks that they don’t need to fix anything in their system since there is no exudes. You need to either put up and walk away or shut up and take the consequences.
You should never feel stuck with bad service. This is extra important in the insurance business. You buy policies to reduce risks in your life. A bad insurer would mean that you are actually increasing risks and stress and paying money for it.