1. Set an appointment
2. Prepare
3. Arrive on time
4. Establish common ground
5. State your case succinctly
6. Listen
7. Identify factors impinging on decision
8. Identify friends/foes
9. Share only accurate information
10. Offer assistance
11. Thank them
12. Follow through with promises
Permission is granted by the author for use of this material. Credit/acknowledgment is required.
Bob Michaels, 65 E. Kelly Lane, Tempe, AZ 85284-4066 (480) 961-0553 [V/TTY] (480) 961-0533 [FAX]